Retreat Policies
Important Retreat Information
We ask that you contribute to the quiet atmosphere of the retreat. Please use headphones if you play any audio or video device. Please be respectful of your neighbors in surrounding rooms.
Pepper Tree Retreat is a vegetarian retreat; please do not cook or consume meat on the premises.
The retreat is for healthy living. No drugs, alcohol, or smoking allowed on the premises.
We are sorry that we cannot accommodate young children (under 12). Minors 12 – 17 must share a room with a parent or guardian. A rollaway bed for a minor may be added for an additional charge of $35 per day.
While we love pets, we are not equipped to accept pets other than service dogs. If you are coming with a service dog do not book online. You must contact us so we can book you into a room allocated for service dogs.
Our Cancellation Policy
As a small independently owned retreat, cancellations affect us dearly. Cancellations or changes to an existing reservation will be accepted by telephone ONLY. NO cancellations via fax or Email.
A $50 cancellation fee will be charged when a single reservation is canceled. If a reservation is canceled less than 72 hours prior to arrival, a one-night stay will be charged. A no-show and no communication will be charged the full reservation.
Special event/holiday weekends and long-term reservations have a cancellation period of 7 days prior to arrival.
Reducing the number of days of a stay is considered the same as a cancellation and you will be subject to the same policy as stated above. The minimum stay requirement will still apply.
Early departures before the scheduled check-out date will constitute a cancellation and monies will not be refundable. Reservations for two or more rooms are considered as a single reservation. Therefore the cancellation policy will apply to a change in the reservation for each individual room.
General Retreat Policies
Book online or call (877) 355-5986 to make a reservation. We accept payment by Visa, MasterCard, American Express and Discover. We no longer accept BedandBreakfast.com gift certificates.
As a 501(c)3 non-profit, Pepper Tree Retreat does not charge sales tax, however as of November 1st 2015, an 8% Ventura County Transient Occupancy tax will be added to each reservation.
Rooms may be reserved for 2 nights, or up to 31 nights. We require a two-night minimum on Fridays & Saturdays, and three or more nights may be necessary on some holiday and special event weekends. Special event/holiday weekends, and long-term reservations require different cancellation periods.
We accept payment by either Visa, MasterCard, American Express or Discover. Your card will be charged for the full reservation amount at the time of check in. See cancellation policy above.
Rates are based on single or double occupancy, and will include a Continental Breakfast starting Jan 3, 2022. All of our rooms have an occupancy limit of 2 guests.
All reservations can be made at our website online, or by calling the Pepper Tree Retreat. Reservations are on a first-come, first-serve basis, and must be secured with a valid credit card.
Do not burn candles, incense, or other incendiary materials. No fires are allowed in any fireplace.
Three guest rooms have their own kitchen – the Lennon Room, the Lawrence Suite and the Stravinsky Suite. Please keep dishes washed and the kitchen cleaned; remove all your food from the refrigerator when you check out. Guests will be responsible for any breakage or missing inventory. A kitchen clean-up charge will be assessed if the kitchen is not as it was when rented.
We can greet and Check-In guests beginning at 3:00 pm each day, and up until 6:00pm. Early Check-In is by appointment and availability at which time we will do our best to accommodate you. Our office hours are 10:00am-1:00 pm and 2:00 to 6:00pm. Please call us to make arrangements for a late Check-In after 6:00pm.
Our Check-Out time is 11:00 am. For an additional hourly charge, we may be able to accommodate a later Check-Out time.